Senior Operations Executive

Job Introduction

The Senior Operations Executive (SOE) plays a pivotal role in supporting the efficiency, performance, and coordination of the Amazon Business team across the UK and Europe. Acting as the operational link between field-based sales teams and central support functions, the SOE is responsible for managing daily systems, processes, and communications that underpin successful service delivery.

This role has a broad remit, encompassing team communications, process development, reporting management, client support, and performance management assistance. The SOE ensures operational excellence by maintaining structure, consistency, and high standards across all associated workflows.

Key Responsibilities

Operational & Administrative Management

- Oversee and coordinate operational administration for all European markets, ensuring smooth day-to-day operations.
- Develop, maintain, and optimise administrative systems, procedures, and practices.
- Support the achievement of team KPIs, identify improvements, and recommend solutions.

Systems & Reporting Management

- Take full ownership of Celero One, ensuring accurate and timely client reporting.
- Act as the main point of contact for Celero One updates, troubleshooting, and data accuracy.
- Provide system administrative support, including reporting and maintenance.

Performance & Compliance Support

- Collaborate with Compliance and BDMs to support performance management.
- Assist with monitoring team activity to ensure KPI alignment.

Financial & Resource Administration

- Support management of expense and mileage submissions, ensuring policy compliance.

Benefits

• Life assurance
 • 25 days’ annual leave + bank holidays & holiday buy and sell scheme 
 • AXA Private Medical and Dental
 • Now Pension or Stakeholder Pension
 • Electric Car Scheme
 • Retail discounts via Wider Wallet
 • Employee Assistance Programme
 • Monthly Heka wellbeing allowance

Essential Requirements

- Excellent communication and exceptional organisational skills.
- Strong attention to detail with a problem-solving mindset.
- Ability to make informed decisions quickly.
- Proficiency in MS Office.
- Self-starter with strong time management skills.
- Able to prioritise effectively.
- Flexible working approach and collaborative across teams.
- Supportive, team-oriented attitude.

Why Work for SIG?

At SIG, we believe in doing business differently — and doing business right. We operate across Europe and beyond, supporting major brands and growth — while still offering the local autonomy, cultural insight, and personal connection that make work meaningful

SIG is proud to be a certified B-Corp, meaning we’ve met rigorous standards of social and environmental performance, transparency, and accountability 

Our people-first culture has earned recognition from Great Place to Work for creating an inclusive, empowering, high-trust environment that our colleagues truly enjoy being a part of.

Sustainability and Purpose at Our Core: From supporting brands launching into new markets to integrating work-life balance and community impact, SIG doesn’t just deliver projects — we deliver purposeful work that makes a constructive difference.

We are delighted that we are an accredited Living Wage Employer. This means that every member of staff working at Service Innovation Group will earn a real Living Wage.  

A People-Centred Culture: We invest in developing our teams, nurturing leadership, encouraging development, and fostering a workplace where every individual feels valued, empowered and proud to contribute. Join Service Innovation Group UK and become part of a business that values you as much as the clients we serve.