Brand Ambassador

Job Introduction

Objectives

• Maintain and develop a territory across multiple retailer environments and product types, with a primary focus on premium technology and media brands, while supporting wider tactical jobs within SIG.
• Deliver key KPIs set by clients, aligning with targets for planogram compliance, technology updates, and merchandising standards.
• Take ownership of individual performance and work toward development plans in agreement with the Area Manager.
• Conduct the agreed number of visits per day as planned, adapting as needed in line with business requirements.
• Field based role within a territory. Travel required to London, Watford or Central location periodically for client and internal meetings.

Main Responsibilities:

• Manage your workloads according to commitments agreed upon with your line manager.
• Build positive relationships with key store contacts to support brands and influence store performance between visits.
• Effectively communicate with people to clearly define visit objectives and review outcomes based on completed work.
• Ensure all products are displayed and merchandised according to agreed planograms.
• Use defined methods to replenish stores stock and maintain accurate inventory records.
• Ensure all Point of Purchase items are effectively displayed to maximise brand awareness and increase sales.
• Store and manage work-related stock and equipment at home, replenishing periodically.
• Work toward client-set KPIs to enhance personal and team performance goals.
• Attend team meetings and field accompaniments as required by the Area Manager.
• React to short term activities and deliver results positively and pro-actively.

Territory:

• Manage a pre-planned quarterly call file with set calls and flexible, changing borders dependent on client requirements. 
• Additional visits will be added as required in accordance with working hours and reasonable travel distances.
• Work independently, managing your workload with Area Manager oversight.
• Be available for occasional overnight business travel as required.

Reporting:

• Provide real-time reporting across multiple CRM tools as specified by the client, along with regular electronic and hard copy reports as defined by the Area Manager.
• Additional reporting may be needed, with full training provided.
• Reporting and data capture accuracy is essential.
• Adhere to health and safety guidelines in all activities, promoting a safety-aware culture within the team.

Essential & Desirable Skills

Essential:

• Negotiation and influencing skills.
• Ability to self-motivate with a can-do attitude.
• Strong interpersonal, written, and verbal communication.
• Professional appearance and smart approach.
• Proficiency with technology & software, ideally Apple-based.
• Proficient email and internet use.
• Ability to learn new processes.
• Excellent time management.
• Driving licence.

Desirable:

• Previous merchandising experience would be beneficial.
• Experience with basic networking.

Key Performance Indicators – Team KPIs will be shared and reviewed monthly.

Role Key Competencies – Competencies based on the role level will be shared by the AM as part of the on-boarding process, to be reviewed and scored on a quarterly basis.

What We Offer

• Car Allowance, or Company Car.
• Fully Covered Expenses: All work-related travel, mileage, and work expenses are covered.
• Generous Time Off: 20 days of annual leave plus 8 bank holidays, with additional days based on length of service.
• The Latest Tech: MacBook & iPhone (plus optional iPad).
• Retirement Planning: Enroll in the NOW Pension scheme to secure your future.
• Supportive Work Environment: Utilise our Employee Assistance Program for personal and professional support.
• Financial Security: Enjoy peace of mind with life assurance coverage.
• Wellbeing Perks: Take advantage of a monthly wellbeing allowance through Heka, offering a variety of wellness products and services, including gym memberships.
• Eye test / glasses: you can claim back £65 towards an eye test and standard glasses. 
• Continuous Personal Development: With access to our L&D portal “Smart Learn” to help you achieve your personal and professional goals.