People Development Manager

Job Introduction

The Opportunity

The People Development Manager will lead the coordination, delivery and continuous improvement of Learning & Development across the UK business. The role is responsible for building practical, engaging and measurable learning solutions that support employee development, manager capability, operational performance and delivery against business goals and client KPIs. This is a home-based role with occasional travel to Watford office & national meetings as required.

This role combines hands-on delivery with strategic support across: 

• Learning & Development 
• Instructional Design 
• Digital Learning Platforms 
• Manager Development, Facilitation & Coaching
• Performance & Competency Frameworks 
• Learning Operations & Reporting 

The role supports manager effectiveness, field team capability, employee onboarding and client-specific training initiatives. The PDM works closely with department heads, Managers, HR and client account teams to ensure learning initiatives are relevant, scalable and commercially effective.

The Role

Learning & Development (L&D)

• Develop and deliver L&D plans aligned to business priorities and operational needs 
• Build structured learning programmes including onboarding, manager development and role-based capability pathways 
• Support a consistent and high-quality approach to learning across all departments 
• Identify skills gaps and development opportunities through collaboration with managers and stakeholders 
• Support the continuous improvement of learning provision across the business 

Instructional Design & Digital Learning

• Design engaging learning solutions using a blend of workshops, webinars, e-learning, toolkits and practical resources 
• Create structured learning journeys that support long-term capability development 
• Develop digital learning content using platforms such as LMS365, Articulate Rise 360 & Synthesia
• Ensure learning content is clear, practical, relevant and aligned to company values and competency frameworks 
• Explore and introduce new learning approaches and technologies where they add value 

Learning Platforms & Reporting

• Lead the ongoing administration, management and continuous improvement of the Learning Management System (LMS) 
• Manage learner enrolment, training pathways, completion tracking and reporting 
• Monitor learning engagement, completion and effectiveness using reporting and analysis tools 
• Provide regular updates and insight to stakeholders and senior leaders 

Performance & Manager Development

• Support the development and embedding of competency and performance frameworks across the business 
• Work with managers to strengthen: One-to-ones, Performance reviews, Coaching conversations & Development planning 
• Support managers in creating effective onboarding and probation experiences for new starters 
• Help ensure learning initiatives support measurable improvements in capability and performance through learning pathways that support behaviour change

Facilitation & Stakeholder Support

• Deliver engaging virtual and face-to-face training sessions 
• Facilitate workshops, webinars and “train the trainer” sessions 
• Work closely with department leaders and managers to identify and support learning needs 
• Provide guidance and support on training, development and learning approaches 
• Work with managers and client account teams to ensure learning initiatives support operational objectives and client KPI performance expectations

Standards of Performance

• Deliver work accurately, professionally and within agreed timescales 
• Demonstrate a proactive, adaptable and solutions-focused approach 
• Build effective working relationships across departments and stakeholder groups 
• Contribute positively to continuous improvement and innovation within the business 
• Maintain a high standard of organisation, communication and attention to detail 

Key Competencies

Competencies based on the role will be shared as part of the onboarding process and reviewed on a quarterly basis.

What are we looking for

Essential:

• Experience within a Learning & Development, People Development or Training role 
• Experience designing structured learning solutions and development programmes 
• Experience delivering training both virtually and face-to-face 
• Experience supporting manager development or performance frameworks 
• Strong organisational and stakeholder management skills 
• Ability to manage multiple priorities in a fast-moving environment 
• Strong written and verbal communication skills 
• Comfortable using data and reporting to review learning effectiveness 
• Self-motivated with a proactive and practical approach 

Desirable:

• Experience using digital learning platforms and tools such as LMS365, Articulate Rise 360, Synthesia or similar platforms
• Experience within a client-facing, operational or multi-market environment 
• Experience using AI tools to support content creation or learning delivery 
• Experience working with competency frameworks or structured development pathways 

What we offer

• Flexible Working: Hybrid options, flexible hours, and 9 day fortnights. 
• Life assurance: Coverage at 4x your annual salary.
• Holiday Allowance: 20 days annual leave + 8 bank holidays. 
• Holiday Trading: Ability to buy or sell annual leave, allowing employees to adjust their holiday entitlement through salary sacrifice.
• Electric Car Scheme: Salary sacrifice scheme for leasing electric vehicles.
• HEKA: A monthly wellbeing allowance that employees can use towards gym memberships, health services, and wellbeing brands.
• Family-Friendly Benefits: Enhanced family leave, including maternity, paternity and adoption leave, alongside flexible working options to support working parents.
• Wider Wallet: Access to a wide range of employee benefits and discounts, including retail savings at popular grocery stores.
• Wider Tech & Home: Salary sacrifice options for tech and home appliances up to £2,000.
• Cycle to Work Scheme: Access to a salary sacrifice scheme to help employees save on the cost of a bike and cycling equipment.
• Professional Development: Dedicated budget for training, workshops and career advancement.
• Private Healthcare & Dental (PMI/AXA): Comprehensive private medical insurance, including dental and physiotherapy.
• Employee Assistance Programme (We Care): Confidential support and guidance for wellbeing and personal challenges.

Why work for Service Innovation Group?

At Service Innovation Group, we believe in doing business differently — and doing business right. We operate across Europe and beyond, supporting major brands and growth — while still offering the local autonomy, cultural insight, and personal connection that make work meaningful.

We are proud to be a certified B-Corp, meaning we’ve met rigorous standards of social and environmental performance, transparency, and accountability.

Our people-first culture has earned recognition from Great Place to Work for creating an inclusive, empowering, high-trust environment that our colleagues truly enjoy being a part of.

Sustainability and Purpose at Our Core: From supporting brands launching into new markets to integrating work-life balance and community impact, SIG doesn’t just deliver projects — we deliver purposeful work that makes a constructive difference.

We are delighted that we are an accredited Living Wage Employer. This means that every member of staff working at Service Innovation Group will earn a real Living Wage.   

A People-Centred Culture: We invest in developing our teams, nurturing leadership, encouraging development, and fostering a workplace where every individual feels valued, empowered and proud to contribute.  Join Service Innovation Group UK and become part of a business that values you as much as the clients we serve.